At The Yoga Mela Ltd (“Yoga Mela”, “we”, “our”, “us”), we are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, booking system, classes, memberships, events or other services.

1. What Information We Collect

We may collect and store the following personal information:

• Your name
• Email address
• Phone number
• Postal address (if provided)
• Date of birth
• Emergency contact details
• Booking and attendance history
• Purchase and payment history
• Membership and pass information
• Health or physical information that you choose to provide via waivers or health declarations
• Website usage information, such as cookies or analytics data

We only collect information that is relevant to providing our services and running the studio safely and effectively.

2. How We Collect Your Information

We may collect your personal information when you:

• Book a class, workshop, course or event
• Purchase a pass or membership
• Create an account via Momence
• Complete a waiver or health declaration
• Contact us by email, social media or through our website
• Join our mailing list
• Use or browse our website

3. How We Use Your Information

We use your personal information to:

• Process bookings, memberships and purchases
• Manage your account and class attendance
• Communicate with you about your bookings, memberships or enquiries
• Provide customer support
• Ensure classes and services are delivered safely and appropriately
• Send service-related messages (such as booking confirmations, schedule changes or account notices)
• Improve our services, website and customer experience
• Send marketing emails or promotions where appropriate
• Comply with legal, tax or regulatory obligations

4. Health Information

Where you provide health or physical information through waivers, health declarations or direct communication, this information will only be used for the purpose of:

• helping us provide a safer and more appropriate experience
• supporting teacher awareness where relevant
• ensuring your participation is suitable

We will treat this information with care and only access or use it where necessary.

5. Payment Information

Payments are processed securely through third-party payment providers connected to our booking system.

Yoga Mela does not store your full payment card details.

6. Booking System & Third-Party Services

We use trusted third-party services to help operate Yoga Mela, including:

• Momence for bookings, memberships, waivers and customer accounts
• Payment processors for secure payments
• Website tools such as analytics, forms or email marketing platforms where applicable

These providers may process your data on our behalf in order to deliver their services.

We only use third-party providers where it is necessary to run our business and deliver services to you.

7. Marketing Communications

If you are registered with our booking system, you may receive updates relating to Yoga Mela, including:

• studio news
• timetable updates
• special offers
• events
• classes
• workshops
• other relevant updates

Our mailing list is currently managed through our booking system, though this may change in the future.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

8. Data Security

We take reasonable steps to keep your personal information secure and to protect it from unauthorised access, loss, misuse or disclosure.

Your personally identifiable information is kept securely and is only accessed where necessary.

We will never sell, trade, rent or knowingly share your personal information for marketing purposes with any unrelated third party.

9. Data Retention

We retain personal information for as long as is reasonably necessary to:

• provide our services
• manage your account
• maintain booking and purchase records
• meet legal, tax, insurance or regulatory obligations
• resolve disputes or enforce our terms

If you would like your personal data to be deleted, please contact us directly. We will review and respond to such requests in accordance with applicable legal and operational requirements.

10. Your Rights

Under applicable data protection law, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your data where appropriate
• object to or restrict certain processing
• withdraw consent for marketing communications
• request a copy of the personal data you have provided

If you would like to make a request relating to your personal data, please contact us using the details below.

11. Deleting Your Account

If you have created an account via Momence, your account may be deleted in accordance with the platform’s account settings or by contacting us for support.

Please note that some information may still need to be retained where required for legal, accounting, insurance or operational reasons.

12. Cookies and Website Usage

Our website may use cookies or similar technologies to help improve website performance, understand visitor behaviour and enhance user experience.

You can usually manage cookie settings through your browser.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems or legal obligations.

Any updated version will be posted on our website.

14. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Yoga Mela Ltd
📧 hello@yogamela.co.uk
🌐 yogamela.co.uk